Refunds and Returns Policy for ForexFocusedTrading.com
Effective Date: 8 September 2024
At Forex Focused LTD (“we,” “us,” or “our”), we are committed to providing high-quality Forex trading courses and an excellent customer experience. This Refunds and Returns Policy outlines the terms and conditions under which refunds and returns are handled for purchases made on ForexFocusedTrading.com (the “Website”).
By purchasing our Forex Course, you agree to the terms and conditions set out in this policy.
1. Our Refund Policy
1.1. Digital Product Nature
Our Forex Course is a digital product that provides immediate access to course materials upon purchase. Due to the digital nature of our product, we generally do not offer refunds once access to the course materials has been granted.
1.2. Exceptions to the Refund Policy
We understand that exceptional circumstances may arise. Therefore, refunds may be considered on a case-by-case basis under the following conditions:
- Technical Issues: If you are unable to access the course due to technical difficulties on our end that we are unable to resolve.
- Duplicate Purchases: If you accidentally purchased the course more than once, we will refund the duplicate purchase.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support: Send an email to [email protected] within 14 days of your purchase, stating your reason for the refund request. Include your name, order number, and any relevant details about your purchase.
- Assessment: We will review your request within 5 business days and determine if it meets our refund criteria. During this period, you may be asked to provide additional information to support your request.
- Refund Approval: If your refund request is approved, we will process the refund to the original payment method used during the purchase. Please note that it may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
3. Return Policy
3.1. No Returns for Digital Products
As our Forex Course is delivered digitally, there are no returns or exchanges applicable. Once the course materials have been accessed, downloaded, or otherwise delivered, the purchase is considered final and non-returnable, except in the cases outlined in Section 1.2.
4. Conditions for Refunds
- Refunds will only be processed if your request meets the conditions stated in this policy.
- You must request a refund within 14 days of the purchase date.
- You must provide all necessary details and documentation to support your request.
- Refunds will only be issued to the original payment method used at the time of purchase.
5. Fees and Costs Involved
- No Refund Fees: There are no fees charged for processing a refund request.
- Currency Conversion Fees: If your payment was made in a currency other than USD, you may incur currency conversion fees. These fees are not covered by us and are determined by your bank or payment provider.
6. Non-Refundable Circumstances
We reserve the right to deny refund requests in the following circumstances:
- You have changed your mind after purchase.
- You have accessed, downloaded, or used the course materials.
- You failed to provide adequate documentation or proof of a technical issue.
- You fail to comply with the terms of this Refunds and Returns Policy.
7. Contact Information for Customer Support
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team:
Forex Focused LTD
Email: [email protected]
We are here to assist you and aim to respond to all inquiries within 2 business days.
8. Changes to This Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our refund and return procedures.